LOVING ITALIA TOURS LTD TERMS AND CONDITIONS
Please read these booking conditions carefully as these form the basis of your relationship with LOVING ITALIA TOURS LIMITED and with any supplier with whom you have a direct contract.
By making a booking confirmation on our site we are entitled to assume that you have had the opportunity to read and accept these terms and conditions and agree to comply with them.
Should any doubt with these Terms & Conditions arise before booking, it is advised to contact us before placing your booking and submitting payment.
INFORMATION ABOUT US
LOVING ITALIA TOURS LIMITED is a company registered in England and Wales under company number 9754571 and have our registered office at : 209 Hungerfoard Road – N7 9LD – LONDON – ENGLAND
In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992” all passengers booking with Loving Italia Tours ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of isango! ltd.
There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flight.
Consumer aware: Your booking is insured by …… and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to Loving Italia tours ltd. If you have booked and/or paid direct to a Travel Agent for a holiday with to Loving Italia tours ltd please request proof of how the booking is secured as this will not be covered by ……. in this instance.
Claim procedures: download claim form from ……., any occurrence which may give rise to a claim should be advised within 14 days to …………………… Telephone: +44 (0). Fax: +44 (0)
In order to deal promptly with any claims here under it is essential that you retain all bills, receipts and other documents relating to your travel arrangements. Claims forms must be submitted to …….within …….months of date of insolvency they cannot consider or pay claims received after this date.
APPLICABILITY OF PACKAGE TRAVEL REGULATION
You may decide to make one or more bookings with us at the same time. Please note that irrespective of the various products you book, each booking is a separate booking and your bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992 (“Package Travel Regulations 1992”)
The only exception to what is stated above is when you book a package holiday that comprises accommodation and excursions pre-packaged or our multi city packages . Such bookings will of course be a package as formally defined in the legislation referred to above. Loving Italia Tours Limited has the necessary financial failure insurance policy through ……….. . This insurance is only valid for passengers who book and pay directly with/to Loving Italia Tours ltd.
BOOKING , PAYMENT AND CONFIRMATION
BOOKING AND PAYMENT FOR DAILY TOURS (SMALL GROUP AND PRIVATE TOURS)
Loving Italia Tours ltd does not charge a service fee for processing credit card payments. Full payment by credit card is required to make a reservation. Payment will be listed as “Loving Italia Tours Limited” on your credit card statement.
Payment is due at the time your order is confirmed which may takes a minimun of 24 hours from a maximun of three (3) business days , it will mostly depends on the availability of the service on the date you placed your order with us. Please note that in exceptional cases, some services may require more than three (3) business days to process
All online booking requests must be submitted with a major credit card unless otherwise expressly stated. In any case, your credit card will not be charged unless the service(s) can be confirmed.
Prices are per person, unless otherwise specified. Prices include VAT and local taxes unless otherwise stated, Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.
BOOKING AND PAYMENT FOR MULTI-DAYS AND PACKAGE TOURS
A deposit of the 30% of the total balance must be deposited at the time of booking. The remaining balance must be paid within 45 days prior to the departure date. If you are booking within 45 days of the departure date , then full payment is required at the time of booking.
Your booking is taken to be confirmed, and accepted, when we issue a confirmation invoice. If you have not received a Confirmation Invoice within 7 days of booking your holiday please contact us immediately. If we are unable to confirm your booking we will immediately refund any payments you have made to us.
Please check the Confirmation Invoice carefully as soon as you receive it. Contact us immediately if any information that appears on the Confirmation Invoice or any other document appears to be incorrect or incomplete and especially if there are any errors in the spelling of your or any other passenger’s name (as they appear on their passport), as it may not be possible to make changes later. We regret we cannot accept any responsibility if you do not tell us about any mistake on your Confirmation Invoice within 7 days of our sending it out or immediately for bookings made within 45 days of departure. We will do our best to rectify any mistake notified to us .
We will communicate with you by email in relation to your booking (including sending you documents such as your confirmation invoice) if you book online or otherwise provide us with an email address. You must accordingly check your emails on a regular basis and should print and retain hard copies of all confirmation documents, e-tickets and other important communications. We will contact you by telephone and / or phone if you do not provide us with an email address or we cannot, for whatever reason, contact you by email.
The payments can be made by either of this:
– Credit card (via our on-line payment system)
– Bank transfer: LOVING ITALIA TOURS LTD – Bank name: LLOYDS BANK – BRANCH : UPPER ST. ISLINGTON – IBAN: GB67 LOYD 3094 5738 9393 60 – SWIFT/BIC : LOYDGB21158
In case of bank transfer payment, it is necessary to send the copy stamped by the bank of the bank transfer through fax (no. +44)or email at email@example.com before h.5pm of the booking day, or the following day in case the booking has been done after that time.
The payment deadline will have been clearly marked on your Confirmation Invoice along with details of how to pay
If all payments are not received on time, we are entitled to assume that you wish to cancel your booking and will retain the deposit paid.
If you choose not to confirm the full itinerary before 45 days prior departure, a consultation service fee of £ 150,00 will be charged from the initial deposit. The remaining deposit will be refunded.
Please note that any pre-paid museums tickets or train train tickets already purchased after the received booking confirmation , are totally non-refundable and non-transferable. In case of booking cancellation they will be charged from the initial deposit .
BOOKING AND PAYMENT FOR CUSTOMIZED TOUR
Once you have approved the final itinerary for your trip, Loving Italia tours ltd will make all reservations and confirm all services. Once all are confirmed, a 30% deposit is due. The balance of your trip must be paid no later than 45 days prior to the departure date.
Reservations are considered fully confirmed only when the final payment has been received. The total package price includes the selected services and arrangements and as such, is not itemized. Refunds after pre-payment are at the discretion of individual service providers/properties. Any change in the terms of confirmed reservation(s), including cancellation, may result in added fees.
If you choose not to confirm the full itinerary before 45 days prior departure, a consultation service fee of £ 200,00 will be charged from the initial deposit. The remaining deposit will be refunded.
Please note that any pre-paid museums tickets or train train tickets already purchased after the received booking confirmation , are totally non-refundable and non-transferable. In case of booking cancellation they will be charged from the initial deposit .
LAST MINUTE BOOKING
Loving Italia Tours ltd always strives to deliver every single service that has been booked through www.lovingitalia.com . In the rare events of a last minute bookings, Loving Italia tours cannot guarantee that the service can be delivered due to lack of available tour guides and/or available tickets. In these rare occasions, Loving Italia Tours is responsible to contact the customer and offer an alternative tour, a new starting time or a full refund. The customer is always welcome to call or email Loving Italia tours before proceeding with a last minute booking in order to secure the tour or service.
Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed
CANCELLATION FEES FOR MULTI DAYS PACKAGES TOUR AND FOR CUSTUM TOURS
In order to provide the highest level of service with top guides and guaranteed tour departures, our cancellations and amendments are subject to fees. This policy applies to all private tours , multi- day packages and custum tour listed and booked through www.lovingitalia.com
More than 45 days before departure / only £ 150,00 administrative fee (£200,00 for custum tours )
45 – 15 days / 30% of total balance
15 – 7 days / 50 % of total balance
Less than 7 days and no show 100% of total balance
CANCELLATION FEES FOR DAILY PRIVATE TOURS AND SHORE EXCURSIONS
More than 45 days before departure / full refund
45 – 8 days / 10% of total balance
8 – 4 days / 30 % of total balance
Less than 4 days and no show 100% of total balance
CANCELLATION FEES FOR DAILY SMALL GROUP TOURS
More than 45 days before departure / full refund
45 – 15 days / 10% of total balance
15 – 8 days / 30 % of total balance
Less than 8 days and no show 100% of total balance
CANCELLATION FOR MUSEUMS AND TRAIN TICKETS
For all tours including a Museum/ Art gallery / Church ticket/Train tickets , in case of cancellation of the tour we will refund the cost of the tour as per our cancellation policy, but tickets are not refundable.
CANCELLATION FOR CHAUFFEURED TRANSFERS
For cancellations, the following shall apply based upon when the cancellation is received:
Between the date of service confirmation and until seve (7) days prior to the date and time of service incur a 25% cancellation fee.
Between 6 days and until three (3) days prior to the date and time of service incur a 50 % cancellation fee.
Fewer than three (3 ) days prior to the date and time of service is non-refundable.
IF YOU CHANGE YOUR BOOKING
Loving Italia tours will do the best to accommodate your request but this cannot be guaranteed. Any change is subject to availability and also to payment of an Amendment fee of up to £50 per person .and any associated costs of the change imposed by our suppliers
If you wish to change the departure date of your holiday or change to a completely different holiday, this will be treated as a cancellation by you of your original booking and the cancellation charges listed above will be applied . If the change you wish to make to your holiday incurs costs or charges from our suppliers then you will have to pay these to change your booking, along with the Amendment Fee described above.
CHANGES FOR CHAUFFEURED TRANSFERS
All change requests received before vouchers are sent are free of charge. After the received confirmation we will apply the following policy :
Between the date of service confirmation and until seven (7) days prior to the date and time of service incur a £ 10 change fee.
Between six (6) days and until two (2) days prior to the date and time of service incur a change fee of £ 20 .
Received fewer than two (2) days prior to the date and time of service incur a change fee of 100% of the original transfer request and the full cost of the new transfer fee.
IF WE CHANGE OR CANCEL YOUR BOOKING
We start planning the holidays we offer many months in advance and occasionally we have to make changes on our websites, in brochures and other details both before and after bookings have been confirmed. Occasionally this means that we may have to cancel confirmed bookings and we reserve the right to do so at any time. Usually any change to the content of the holiday is made as a result of our becoming dissatisfied with the service provided by a supplier, such as the hotel or transfer company and thus the changes are made to maintain the quality of your holiday at the best possible level. Most changes are minor but occasionally we have to make a significant change.
However, if we consider them a material modification we will endeavour to advise you or your travel agent as soon as reasonably possible and if you accept them, they will form part of the contract between you and us.
In the case of any significant change or cancellation, we will, if possible, provide you with the following three alternatives:
(1) an alternative tour of equivalent or superior quality and equivalent price, if available on the dates you wish to travel;
(2) an alternative tour of a lower quality together with a refund of the difference in price between the package purchased and the substitute package; or
(3) cancellation with a full refund of all monies paid including your deposit.
In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before departure a significant change or cancellation is notified to you / Compensation payable per person (excluding infants):
More than 75 days before departure / NIL
74-29 days / £10
28-15 days / £20
14-8 days / £30
7 days or less / £40
The standard payments listed above will not affect your statutory or other legal rights.
We guarantee that absolutely no surcharge will be added to the basic price of your holiday once your booking has been confirmed irrespective of any subsequent fluctuation in currency exchange rates or other costs associated with the holiday. In return for this guarantee and its risk to us, we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs, which may result in a reduction in the selling price.
The prices shown in our brochures and on our website are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors in our brochure or on our websites at any time prior to the price being confirmed at the time of booking.
Whilst every effort is made to ensure the accuracy of the website / brochure and prices at the time of printing, regrettably errors do occur. You must therefore ensure you check the details of your chosen holiday with us at the time of booking. On very rare occasions, we may unfortunately make a genuine mistake in the price we quote and subsequently confirm to you for your holiday. This may come to light at any time prior to your holiday. We are not obliged to honour the original price if a mistake has been made when pricing your holiday. We will ask you to meet any additional costs if you wish to go ahead with the holiday. However, should you not wish to meet these additional charges, you may cancel your holiday with a full refund.
All the museums offered by loving Italia tours are independently owned and operated.
Loving Italia Tours processes orders for museums in a timely manner. Usually, processing takes place within 24 hours to three (3) business days. However, depending on which museum tickets are ordered and how far in advance you place your order, the time necessary to complete the order may vary. In general, the greater the number of museums requested, the longer the processing time. Also, different museums follow different procedures and not all accept orders more than one (1) month in advance. In such cases, orders are prioritized chronologically and processed when possible.
If your preferred date(s)/time(s) are not available, we will provide you with a booking close to your preferred times unless instructed otherwise. You agree to provide us with all information and instructions in connection with your order, including any physical limitations, arrival date/time in town, time restrictions for visiting and any other applicable information, which may include your birth date and/or passport information when required by the museum.
Once a reservation is confirmed, reservation and pre-paid tickets are totally non-refundable and non-transferable. A £ 15.00 per ticket change fee will be charged in the event that a change of date or time is requested on an already confirmed reservation, if such a change is possible.
If you fail to present a hard copy of the voucher and/or if you fail to meet the scheduled time/date of entrance no refunds will be granted
Loving Italia Tours acts as an authorized ticket re-seller for Trenitalia, which is owned and managed by the operator Ferrovie dello Stato (FS), a department of the Italian Government. Select Italy is not liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider.
Please note that orders can only be confirmed up to 120 days in advance. If you are traveling more than 120 days from today, please feel free to place your order through our site. We will provide confirmation once tickets become available.
A change request (date or departure time) must be received at least three (3) business days prior to the confirmed service or it may not be honored.
Changes to an already confirmed ticket will incur a change fee of £15 per route (not per person). It is not possible to change the number of people on a ticket.
Once purchased Train tickets are not refundable in case of cancellation .
A copy of the e-ticket will be sent to your email address toghether with all documents and vouchers provided for your booking confirmation .
OUR LIABILITY TO YOU
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2)We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
(a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
(b) the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; –
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
(e) Force majeure
(4)We cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities that your hotel, or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure or on our website as forming part of your holiday and we have not agreed to arrange them as part of our contract, and any excursion / activities you purchase while away .
(5)The promises we make to you about the services we have agreed to provide or arrange as part of our contract – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis our liability shall be limited to a maximum of twice the price (excluding any optional services including but not limited to insurance premiums, visa charges and Amendment Fees) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 7(6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any losses or expenses connected with any business including self-employed loss of earnings.
(8) Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. We only use reputable excursion suppliers and cannot recommend or suggest other excursion operators when we have had no opportunity to check their compliance with safety standards. For any excursion or other tour that you book other than through us, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
EXCLUSION OF LIABILITY
2) We do not accept liability for any loss, damage or expense resulting from a force majeure event. Force majeure means unusual and unforeseeable circumstances beyond our reasonable control or the control of our suppliers, the consequences of which neither Us nor our suppliers could avoid even with all due care, including, but not limited to, war or terrorist activities, threatened or actual, civil unrest, riot, industrial action, threatened or actual, adverse weather conditions, fire, flood, drought, natural or nuclear disaster, closures, unforeseen alterations to public transport schedules, changes imposed by rescheduling of aircraft or boats, unavoidable technical problems with transport, machinery or equipment, power failure, epidemic or outbreaks of illness or any other event outside our control the consequences of which could not have been avoided even if all due care had been exercised, which either delays or extends the tour, compels a change in the holiday arrangements or its cancellation.
3)We will not accept responsibility for any client who contravenes any law or regulation of any of the countries visited while on the tour.
4) Health and Medical Conditions
If you, or any member of your party have a medical condition or disability which may affect your holiday you must tell Us at time of booking so we are able to advise as to the suitability of your chosen arrangements. We may ask you to complete a medical assessment form to assist Us. If we reasonably feel we are unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline the booking or ask for the person to be accompanied by a person who is able to provide full assistance to them throughout their tour.
You should also be aware that your fellow travellers may be of a wide age range and from various nationalities.
If you have a complaint about any of the holiday arrangements booked with or through Loving Italia Tours ltd , you must contact our emergency telephone number with which you will be supplied before your departure. That number will put you in contact with one of our employees who will take all reasonable steps to help you. It is only if you do this that Loving Italia Tours has the opportunity to put matters right on the spot. If you fail to do this, any right to compensation, which you may have, will be extinguished or reduced. If your contract is with a Third Party Supplier, as we act only as agent, we cannot accept any liability for the arrangements provided by that Third Party Supplier. Any assistance provided in resolving a complaint in relation to any booking of this type is provided on a goodwill basis and in our capacity as agent.
HEALTH : It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. You should check this information at least 2 months before departure and again within 14 days of travel. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner.
Each passenger is responsible for ensuring that all necessary travel documents (e.g. passports, visas, vaccination certificates etc.) are valid and effective before making your booking, particularly for late bookings. We strongly recommend that you verify current information with the appropriate embassy. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us.We will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with the holiday as planned because of incorrect or missing personal documents.
DAMAGE : When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
BEHAVIOUR : We expect all of our customers to have consideration for other individuals when travelling on our tours and to treat all our staff and fellow customers with respect. If in our reasonable opinion or in the reasonable opinion of any such person either in authority or from one of our suppliers believe you to behave in such a way as to cause or be likely to cause danger, upset or distress to any of our staff, fellow customers or a third party, or your behaviour or actions impact the smooth running of the tour, we are without prior notice entitled to terminate the holiday of the individual (s) concerned. In this situation the individual (s) concerned will be required to leave the tour, accommodation or other service. We will have no further responsibility toward such individual (s) including any return travel arrangements or alternative accommodation, transfers etc. No refunds will be made and we will not pay any expenses incurred as a result of the termination.
Except where otherwise expressly stated in these booking conditions, neither Loving Italia Tours nor any Third Party Supplier , are not liable and do not authorize any refunds for any events which are caused as a result of acts of God, Governments, war hostilities, political unrest, riots, civil strife, industrial dispute, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided.
In case of force majeure, Loving Italia Tours reserves the right,but makes no guarantees, to offer substitute services. If no substitute is available, or the substitutes offered are not accepted, Loving Italia tours will not authorize any refunds.
Loving Italia tours strongly recommends to purchase a travel insurance –
TRANSFERS AND BAGGAGE
Upon confirmation of your service request, you will receive a voucher specifying the pick-up time and location for your transfer, as well as contact information of the local company providing the service and contact information of the Loving Italia Tours operation office .
If you anticipate that you will be delayed for any reason and will not be able to honor your scheduled pick-up time, it is your responsibility to call our operation office to alert the appropriate party to your delay. If it is possible, Loving Italia will work to reschedule your pick-up time. Loving Italia Tours cannot guarantee that it can reschedule the pick-up time at the same price. Additional costs may be assessed.
In the event a delay is due to airline delay or to luggage pick-up, the service provider will wait up to forty (40) minutes past the reserved pick-up time. If you are waiting for your luggage in an airport and anticipate that you may be delayed, please contact the service provider as soon as possible to notify them of the change in pick-up time.
For transfers from the hotel, you are required to respect the pick up time listed on your service voucher. Drivers will wait free of charge for a maximum of 15 minutes from the stated pickup time. If the waiting time is longer than 15 minutes, additional costs will be assessed.
The price paid for the chauffeured transfer is based on the requirements outlined by you at the time of booking. The price will remain unchanged unless alterations are made by you to the journey itinerary after the reservation has been made.
For any alterations to a confirmed service such as change of pick up time, change in route and/or request for intermediary stops, you must contact Loving Italia tours at least 72 hours before the date of service. If such a variation is possible, additional costs may be assessed.
If you do not contact our office as stated above and you request activities and/or intermediary stops directly from the driver on the day of the service, we can ask you to be charged for any additional costs that may occur as a result of your request(s).
When booking a private transfer or a private transfer tour quotations are given including:
1 large size luggage and 1 carry on per person.
Should the number of luggage be exceeding the above number, client must inform at the time of the request –
DAILY SMALL GROUP TOURS
For all the small Group tours The role of Loving Italia Tours Limited is that of an agent to the relevant service provider (wherein the relevant service provider is the supplier and the Principal).
The name and contact information of the relevant service provider will be available on the booking voucher sent from Loving Italia Tours ltd.
LATES ARRIVAL OF SMALL GROUP TOURS
Upon booking of a service, you will receive a confirmation email that details meeting location and specific meeting time. Guests are asked to arrive to the meeting point 15 minutes prior to the start of the tour. Give yourself ample time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time.
No refunds or re-bookings can be provided for late arrivals or no shows after tour commencement or departure.
DELAYS WITH PRIVATE TOURS/ PRIVATE TRANSFERS
Upon confirmation of your service you will receive a voucher with pick up location and time. If you anticipate you will be delayed for any reason, it is your responsibility to contact the Number listed in your voucher , Loving Italia Tours cannot guarantee that a rescheduled pick up time /Day will be possible at no additional charge.
Loving Italia tours strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider, and not through Loving Italia tours or its affiliates.
Loving Italia tous will provide soft copies of vouchers relevant for each booking or service . Please note that each product has a separate voucher and hence there could potentially be multiple vouchers for your booking. It is your responsibility to print out all the vouchers related to your booking and present them to the relevant service providers. When presenting your pre-paid voucher(s) for redemption, the Lead Traveler is required to present valid photo identification, bearing the name of the Lead Traveler.
Please ensure you carefully read your confirmation invoice, tickets and all other documents we send to you as soon as you receive them, and contact Us if any information appears to be incorrect. We regret that we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of Us sending them to you. While we will do our best to rectify any changes made outside this time, it is your responsibility to meet any additional costs which may be involved, except in the case of an error made solely by Us and where there is good reason for you not contacting Us within the specified time.
PASSPORT AND VISA
It is the responsibility of all passengers, regardless of their nationality, to check with the appropriate authorities about any visa and immigration requirements. We will not accept any responsibility if you or any passenger will travel without the correct passport, visa, health insurance or any other immigration requirement.
CUSTOMERS WITH DISABILITIES, MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS
The Equality Act 2010
This law applies to services provided in the UK and not those provided overseas. However, we believe in trying to make our holidays as accessible to as many people as possible. If you tell us before you book of any special needs you may have as result of any disability or medical condition, whether physical or mental health, we will do all we can to accommodate you. This includes making any reasonable adjustments to the holiday itself and/or to the booking process. As set out above, in addition to ensuring that you have adequate insurance, you may be asked to complete a medical form or produce a Doctors certificate / letter prior to travel. We will endeavour to respond within 5 working days of receipt of this documentation. If you wish to have this documentation returned please let us know as we only hold this information for your current holiday. This information will be treated confidentially and will only be used to check that you are likely to be sufficiently fit and able to undertake your chosen holiday, and that any special requirements are passed on to our suppliers. If your, or any member of your parties situation changes after you have booked (including where any medical condition or disability deteriorates or develops) you must let us know straight away.
Whilst we will endeavour to make any reasonable adjustments to the holiday itself, sometimes this may not be possible. Examples of where we may not be able to make a reasonable adjustment include:
- Providing wheelchair access ramps to overseas hotels in remote locations
- Our staff pushing a customer in a wheelchair throughout the duration of the holiday
- Provision of daily personnel care whether for a physical or mental health condition – Please note that personnel care cannot be provided by any member of our staff
It is your responsibility to tell us before you book whether you have any special requirements, limited mobility or medical conditions either physical or mental health that might affect your ability to take part on our holidays. A reasonable level of fitness is required for our holidays as some walking will be involved. If you are in doubt about the suitability of any of our holidays please just ask but, it is vital that you seek confirmation from your own Doctor to establish that you are sufficiently fit both physically and mentally, to travel and to undertake the excursions that may be required to undertake your tour. Where we can we will make any reasonable adjustments but where we cannot make such adjustments we may have to cancel your booking. It is our intention to make our holidays as accessible to as many people as we can, especially those with disabilities. We cannot do this if you don’t tell us of your needs so please mention any relevant information to us before you book. In particular to establish:
(i) Any special requirements for air, coach, ferry or cruise ship travel so these are passed on to our suppliers;
(ii) That we are aware whether your mobility may be limited or that you may need assistance on any part of the tour;
(iii) Whether you are taking medication and might require medical attention during your holiday;
(iv) Whether there might be any pre-existing medical conditions either physical or mental health that should be disclosed to your insurer (or to the insurer recommended by ourselves) and which could result in your insurance being invalidated. We can recommend a special travel insurance policy for those with existing medical conditions and would recommend that this or a similar policy be purchased prior to travel.
It is your responsibility to check your health and fitness to travel with your own Doctor before travel and we would recommend that you seek this confirmation and send us this information. We will endeavour to assist with any special requirements that might be needed and can also advise against certain tours and excursions that might be challenging for a customer with particular medical issues. We have to rely upon your honesty about your medical condition and cannot advise you properly if we are unaware of this. Please contact our Team firstname.lastname@example.org and we can arrange to advise you of the pre travel medical clearance that you should clarify with your doctor.
We will assume, unless you inform us otherwise, that all members of your party are in a good state of health both physically and mentally, to participate in the holiday. If you do not tell us about any disability or medical condition which may affect your holiday arrangements and any resulting special needs, and we find ourselves in the position where you are at your UK departure point or on holiday and are unable to participate fully, then we reserve the right to:
1) Organise extra assistance or make any adjustments so you can continue with the holiday, and pass on the costs of doing this to you.
2) Arrange your return to the UK, or to your home address if you haven’t left the UK, and pass on the costs of doing this to you.
We very much hope that all our customers will be completely open, honest and upfront with us so the above situation does not occur. However, we do reserve the right to take action in the interests of your health and safety and the health and safety of our staff and other customers should we need to. We can only accept your booking upon the clear understanding that we cannot be liable if you do not inform us of such a condition and an airline or cruise line refuses to accept you or any member of your party as a passenger.